When dealing with a carrier (or any other service provider) - the end-user (customer) must review all documents in detail.
All orders and service requests must be in writing. All charges fees and taxes must be in writing. Any installation fees must be stated in advance in writing.
In short all the details of the proposed service specs and charges must be stated in detail in writing prior to ordering service. No verbal orders are to be accepted. Specify which personnel are authorized on the account and no other. An out clause has to be inserted if carrier (service provider) is not performing its obligation.
Make sure, once service is implemented, there are no service problems. Any problems must be corrected in a timely fashion.
If you are dealing with an agent of the company make sure all communications are in writing - to avoid an agent reneging on promises or blaming you, the customer for his errors or misrepresentation.
Specify in the agreement that you are getting the most competitive price available and that the agent is not withholding from you other and more competitive prices.
In addition an explanation of the billing in detail, no hidden or unauthorized charges should appear on the bill.
If the agent is deceiving you or misrepresenting, request that the agent be changed or service will be terminated.
Obfuscation is counterproductive; transparency is good honest business practice.
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